Q: I don't have a PayPal account, how else can I pay?
A: You don't need a PayPal account in order to use a card, please follow the instructions through PayPal checkout and select pay by Credit or Debit Card
Q: How long does it take to make my order?
A: All of our kits are made by hand and made to order. Our kits can take anywhere form 1-6 weeks to make but this will depend on the time of year and the amount of orders we have. Please don't hesitate to check with us before ordering. Usually the turnaround is no more than 10-15 business days.
Q: When will my kit be dispatched?
A: Our kits are all hand made to order. Our manufacturing time can be anywhere between 2-4 weeks depending on the volume of orders.
Q: Why is the prices sometimes different to PayPal when I go to the checkout?
A: Our website tracks the exhange rate but sometimes they may differ as our site and Paypal's update at different times, so if you are viewing in a currency other than GBP, then please use as a guide.
Q: I would like to join your gold club/silver club how do I do this?
A: Please visit www.GeckoGold.club for the full terms and conditions
A: No we are sorry but we are a kit only company, but we do occasionally offer promotional charts as PDF's.
Q: I only work from PDF can I receive one instead of a printed pattern?
A: Yes of course, please use coupon code GOGREEN at the checkout and we will email your pattern in replacement of sending a hard copy. Also this will save you 2.5% on our website.
Q: Can you express my order?
A: Yes we can but there maybe a charge involved so please email us with your request before purchaseing.
Q: Can I request a design from an artist?
A: Yes if you would like a certain design charted please could you email Kimberley@geckorouge.com with your request. If the artist is licensed to us we will ask the artist directly if we can use a certain piece of art but sometimes it is not possible if the artwork is not available for licensing at that time.
We are not taking requests at this time due to the volume of requests received.
Q: Do you make custom charts or kits from photos?
A: We can make charts and kits from photos providing the image is owned by you. Prices vary on kits due to the amount of materials involved. No monies will be exchanged until a mock up is shown and agreed on.
We are not taking custom orders at this time due to the volume of requests received.
Q: Why do you not give the list of DMC numbers with your kits?
A: The reason for this is to avoid the charts being copied and illegally uploaded online
Q: If I run out of thread how am I to finish my stitching?
A: Please don't worry we will always send more thread (within reason) at our cost providing the kit was stitched on the right count of fabric and the stitcher is not wasteful.
We may require photo proof of the back and front of your stitching, this is for a number of reasons.
Q: I have all the materials already would you consider selling me just the chart
A: No sorry, we only sell kits and do not sell charts in order to protect our artists work.
Q: I like an item on Etsy but would like to purchase from the website how do I go about this?
A: Please could you email us on firstname.lastname@example.org
Q: I would like to submit an artist to you for consideration, how do I do this.
A: Please could you email Kimberley with the details and she will look into this for you. Not all submitted artists are considered as it will depend on the style and whether it can be used.
Q: Why is Etsy more expensive than your website?
A: This is for a number of reasons, Etsy doesn't allow us to take off VAT. The other reasons are we list in USD on Etsy and GBP on the website and the exchange rate changes a lot.