Free Worldwide Delivery on Orders Over £225, Excluding VAT and Discounts.

Frequently Asked Questions (FAQs)

Q: How long does it take for orders to ship?

A: Currently, all orders ship within 4-6 weeks. However, please note that shipping times may vary depending on the volume of orders. If your order is time-sensitive, please contact us at using the Contact Us link below and we will do our best to assist you.


Q: Can I pay without a PayPal account?

A: Yes, you don't need a PayPal account to make a purchase. During the checkout process, follow the instructions on the PayPal page and select the "Pay by Credit or Debit Card" option or you can use the TakePayments card processing option.


Q: What fabric options are available?

A: We offer the following fabric options:

If you prefer to stitch 1x1 on 25 count fabric, please email us to request the plain 25 count fabric.


Q: When will my kit be dispatched?

A: All our kits are handmade to order. The manufacturing time typically ranges from 4-6 weeks, depending on the order volume.


Q: Why do prices sometimes differ at checkout compared to PayPal?

A: Our website and PayPal may update exchange rates at different times, resulting in slight differences in prices when viewing in a currency other than GBP. Please consider them as a guide.


Q: How can I join the gold club?

A: Our Gold Club is currently at full capacity so we are unable to offer memberships at this time. 


Q: Do you sell PDFs or only complete kits?

A: We are primarily a kit-only company and do not sell PDFs or charts separately. However, we occasionally offer promotional charts as PDFs that are specifically designed for use with our kits.


Q: Can I request a PDF pattern instead of a printed one?

A: Yes, for kits that have the option available, you can select a PDF pattern instead of a printed one. Please note that not all charts are supported by Pattern Keeper or other PDF readers. If you encounter any technical issues, please contact the respective software's customer support. We are also in ongoing discussions with the team at Pattern Keeper to find a solution that works for all of our charts.


Q: Is express shipping available?

A: Our kits are made in the order they are purchased. If we have similar kits to make, we may be able to expedite the production time. Please email us to inquire about express shipping options at the time of placing your order.


Q: Can I request a specific design from an artist?

A: If you would like a specific design created by one of the awesome artists we currently work with charted, then please email us. We will check if the artist's work is available for licensing. 


Q: Do you create custom charts or kits from photos?

A: Unfortunately we are currently unable to offer this service.


Q: Why don't you provide the list of DMC numbers with your kits?

A: We do not include the DMC numbers with our kits to prevent copyright infringement and unauthorized distribution of our charts. Our priority is to protect the artists' work.


Q: If I run out of thread, how am I to finish my stitching?

A: For thread queries, please visit the Thread Enquiries page at bottom of this website) and there will be another link which will take you to the information page and listing.


Q: I have all the materials already. Would you consider selling me just the chart?

A: No, sorry. We only sell kits and do not sell charts separately in order to protect our artists' work from illegal sharing online.


Q: I would like to submit an artist to you for consideration. How do I do this?

A: Please email us and we will see what we can do :)


Q: Why is Etsy more expensive than your website?

A: This is due to the fees involved with listing on Etsy, as well as fluctuating exchange rates.


Q: Why are Cellophane Bags and Boxes are the same price?

A: The prices are the same for both as when we launched boxes we never changed the prices to reflect that, so the boxes are a free upgrade. Packing kits in cellophane bags takes more time and effort as we get through more of them as they split when trying to pack them so decided to make both the same to encourage the greener option.


Q: Do you now sell patterns with the launch of Oscar?

A: We are a kit company and that won't change. The selected patterns for Oscar are sporadic releases and are to offer a glimpse into GeckoRouge and a chance to use your own threads.