Terms and Conditions
To protect your interests and ensure a wonderful experience, we kindly ask you to read and understand our terms and conditions. If you have any questions or need clarification, our friendly customer support team is here to assist you. Before placing an order, we encourage you to reach out to us via email, telephone, or write to our customer queries department (contact details provided below) if you need any explanation or guidance regarding the terms.
WE ADVISE YOU TO PRINT AND RETAIN A COPY FOR YOUR RECORDS
By placing an order and purchasing goods from Gecko Rouge Ltd, you enter into a legally binding agreement with us based on the following conditions. We want to make sure you fully understand these conditions as they affect your rights and liabilities.
These terms and conditions outline the standard rules for the sale of our products at Gecko Rouge Ltd. They apply to the specific items listed on our website and set out the price of the goods, delivery charges, and any applicable taxes mentioned on the order form.
As a consumer, you have the right to withdraw from the transaction in accordance with the Consumer Protection (Distance Selling) Regulations 2000. Please refer to Clause 3 below for detailed information on your right to withdraw.
We truly value your satisfaction and want to make your shopping experience enjoyable. Here are some important points to note:
1. Payment Terms
When providing your payment card details and submitting the order, please ensure that the information is accurate, and you are authorised to use the payment card. Your payment card will be charged the full price of the goods and any other payments due under the contract. Rest assured, we will not share your personal information with third parties without your permission. In the unlikely event of any fraudulent activity, you have the right to cancel the payment and seek reimbursement from your card issuer without incurring any charges.
Our cross-stitch kits are carefully handcrafted and made to order. The manufacturing time typically ranges from 1 to 6 weeks, depending on the time of year and order volume. However, we strive to ensure that the turnaround time does not exceed 10-15 business days. If you have any concerns or specific delivery requirements, please don't hesitate to contact us. We're here to help!
We ship our products worldwide, and international delivery may take up to 30 working days. We understand that unforeseen circumstances, like global pandemics or work limitations, may cause additional delays beyond our control. If you have any doubts or questions about delivery, feel free to reach out to us. Your satisfaction is our top priority.
3. Right to Cancel
Your happiness with your purchase matters to us. If you wish to cancel your order, you have a cooling-off period of 14 days from the date of receiving the goods. During this period, you can cancel the contract, return the goods at your cost, and receive a full refund of the purchase price (please note that delivery costs will not be refunded). Goods must be returned complete, unopened and undamaged. Kindly note that this right to cancel applies to pre-made goods only and does not include made-to-order or personalised items. We want to ensure your utmost satisfaction, so please review the details on our website for our cancellation policy.
We want you to enjoy your stitching experience to the fullest. Please note the following guidelines:
- Our PDF patterns are designed for personal use only and should not be shared or sold. You are welcome to print a copy for your personal use, but distributing printed copies is not allowed.
- We provide generous amounts of thread with our kits. If you happen to run out, we'll be happy to provide additional thread within reason. Our goal is to ensure your stitching journey is enjoyable and stress-free. Please see our Thread Queries page for more information.
If you have any further questions or concerns, please don't hesitate to reach out to us. Our dedicated team is committed to providing exceptional customer service and making your cross-stitch journey delightful. Thank you for choosing Gecko Rouge Ltd!