Need Extra Thread? We’ve Got You.

All GeckoRouge kits come with at least 40% more thread than needed to complete the design. Even short thread lengths are rounded up, and since June 2023 we’ve switched to using 4.5 metre skeins, so even if a colour only requires 1.2m (including the 40% extra), you’ll still receive a full 4.5m skein.

How We Kit Threads

• Threads are prepared in 4.5m skeins, even for colours that need less
• The main thread card can hold between 1m and 20m per colour
• Extra threads may be placed on a spare card at the back of your thread booklet

We do this to ensure you have enough for techniques like confetti stitching, which involves frequent colour changes to preserve the fine details of the artwork.

Extra Thread Needed?

We understand that:

• Stitchers work differently
• Threads can get lost (thanks pets, kids, the void…)
• Some stitchers use more than others due to carryover, tension, or rework

✅ Thread Review Request – £6.25 + VAT

We’ll manually review your kit, check the files, and provide up to 5 DMC numbers per kit to help you restock missing threads.

• If the shortage is our fault (e.g. human error or miscalculation), we will refund the fee in full and send the missing thread.
• Once purchased, you’ll get an order number and your request will join the customer queue.

For shortage reviews please send photos to Threads@GeckoRouge.com (after purchasing):

• 1 clear full photo of the front of the project
• 1 clear full photo of the back
• 4 close-up photos from different sections/quadrants
• Clear photo(s) of your thread cards and remaining thread

Please ensure all images are well-lit and sharp.

🧵 GeckoBoost Packs

If you're continuing your project and need multiple replacements or want to restock with plenty of thread, you can order a GeckoBoost Flexible Thread Pack.

• Contains 18 holes of 4.5m skeins
• You can request multiples of the same colour if needed
• One GeckoBoost per kit to prevent misuse or kit sharing

We’ve kept the review fee as low as possible to cover the cost of time spent reviewing kits, sourcing files, and responding to each request manually without impacting turnaround times for other customers.

Thanks for supporting GeckoRouge. We look forward to seeing your finished masterpiece.